Phone Call Conversation Script
There are several different types of phone calls. Receptionist: Good morning. ” While that all probably makes sense, especially if you know you’d be great at a particular gig, that decision is not going to happen in a first call with a recruiter. To help job candidates prepare for their phone interviews, let’s take a look at some phone interview questions and answers. - The agent moves on to the next (inbound or outbound) call. Creating a sales script is the first step toward making a sale. Review these expressions and read the sample conversation. Works for person-to-person conversations when you use Outlook. FORMAL TELEPHONE CONVERSATIONS. As you listen, concentrate on what the person answering the phone is saying. There is a lot of OK in the phone conversation. Caller: I am calling to schedule a physical with my doctor. You can also record all incoming and outgoing calls, or set up recording on specific phone numbers. You can find free scripts on the internet that cover almost any type of calling from new insurance leads to aged leads. CADY AND REGINA. “My phone number is (give phone number). Of course, all business telephone conversations do not follow this rigid scheme. Please listen to the following options. Or maybe it isn’t so much a trick after all. Postdischarge Followup Phone Call Script (Patient Version) Previous Page Next Page. Have a script when you ask for the donation… Listen up! Let donors get a word in on your call. Here is an example of a telephone script for making appointments. Hi, this is [your name]. Many Chinese learners wonder how to make and answer phone calls in Chinese, especially when they need to make an appointment with friends, business customers, or call to purchase something. As you listen, concentrate on what the person answering the phone is saying. where in the past they might have made a phone call. Business Phone Call - Interactive Practice Click on Listen All and follow along. The customer is calling ahead to find out if a particular product is in stock. Receptionist: Thanks for calling Quality Inn. You can then give credit or incentives to those who have an excellent performance record and take steps towards improving those who seem to have weaknesses. So… where is the Alexa conversation icon in the Android Alexa app? Amazon’s help pages simply say download the latest version of the app. Then check your understanding with the quick quiz. Receptionist: Good morning. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Greeting Customers Effectively When greeting a customer, you only have 5 seconds to make a good first impression. How to move from the body of a phone call to the end of the call. Smart voice calling on all your devices Learn more. Have a script when you ask for the donation… Listen up! Let donors get a word in on your call. Volunteer recruitment script. That answer is incorrect. You have your list of names and phone numbers. Hi, this is [your name]. If you call someone who can benefit from your offer, you’re helping improve their life and business. Caller: I am calling to schedule a physical with my doctor. Thank you for calling BH Uniforms, a leading provider of medical uniforms and scrubs. After you survive the first 30 seconds of the call, the rest is easy as pie! Answering the phone in English: Make a good start. A telephone conversation between a restaurant worker and a customer who is ordering food from a take-out menu. It’s important to understand the goal behind each one. If your tone of voice is flat and lacks any sense of enthusiasm, how do you expect the other. * You may want to have a script or some notes ready so that you don't forget anything. Tasks range from taking orders, canceling orders, tracking shipments, scheduling. Receptionist: Thanks for calling Quality Inn. It is designed to be a starting point of conversation. This can be done on the way out the door, it can be done with the student beside you assisting in making the call, it can be done in a private conversation the day of or the day before the phone call. TBH Network Solutions. R = Receptionist CS = Prospective co-op student, Jen Smith HR = Sally Stone, Human Resources representative. There are actions that you can apply to items in a conversation by calling the SetAlwaysAssignCategories, SetAlwaysDelete, or SetAlwaysMoveToFolder method. Let’s hear our first examples of phone calls. This way, you can listen to English conversations without using your phone’s Internet data. Phone calls will be different depending on the situation. I can't express how important phone scripts can be to your practice. King, "Interviewing and the ADA: How Do You Get Beyond Strengths and Weaknesses," Americans with Disabilities Act Forum on the Progress of Implementation, Washington, D. About “Telephone Conversation” Calling the landlady ‘madam’ is sarcastic; he doesn’t mean to be respectful at all, though the word is usually used to convey respect. When performing outbound calling people in order to sell insurance, often times you will find yourself hung up on over and over and over again. Telephone Conversation Transcript Bob Vernon: Wim, what did you send to Remington? well, let’s first finish this—okay, because, actually I want to call. 5) A list of preferred service providers and resources that you can share at the end of each conversation. These are suggestions I myself have used as a middle school teacher. In this kind of telephone conversation there is a great deal of informal idiom. The Trump administration has released an unclassified transcript of President Trump's July phone call with Ukrainian President Volodymyr Zelensky: (To read on the Fox News app,. - ·UNCLASSIFIED [ PkgNumberShort] EYES OH:l:ii" DO NOi COP! Declassified by order of the President' September 24, 2019 MEMORANDUM OF TELEPHONE CONVERSATION. Answer the writing questions. I had an exchange with a former member of the Maryland State Attorney General’s office who pointed out that the law is for wiretapping, not phone call recording. When performing outbound calling people in order to sell insurance, often times you will find yourself hung up on over and over and over again. free lessons to learn english 62) conversation animals 63) past perfect simple et continu 64) 65) 10 example adverb 337) proper phone calling 338) example of two person phone call. Tips for Handling an Angry Customer over the Phone June 19th, 2013 A Personal Answering Service Those who spend an ample amount of time on the phone for their business will tell you that each call is different. Calling to Get a Reservation. This script will ensure that nothing is left to chance and each call is made in the same way. This is a bit wordier and more informal than some other suggestions, but I tried to go with what I think I would actually say on the phone, not necessarily what was the most concise/formal. You have to be able to. Review these expressions and read the sample conversation. I would like to make a reservation please. Call Return service will tell you the number of the person who last called you. I’m with ___ (your group name or Rural Organizing Project). 7 and therefore subject to the law's restrictions and can record calls you make on company telephones as long as you've given your consent (and all other parties on the call have consented). A Voice number works on smartphones and the web so you can. When you are at ease, you will leave a better impression on coaches because it demonstrates confidence. BOC Call Recorder for Skype for Business BOC Call Recorder - Free Call Recording for Skype For Business The BOC Call Recorder is designed to allow automatic client side call recording in Skype for Business and Lync 2013. Hello [Contact’s Name], this is [Your Name] from DCR Workforce, have I caught you in the middle of anything? Elevator Pitch We like to start out a phone call script to include some sort of elevator pitch. Get it wrong and the call can sound stilted. NetworkMarketingPro. Sep 25, 2019 · Read the summary of President Trump's call with Ukraine president about Biden released the summary of the conversation between President call me more often and we can talk over the phone. Read story CONVERSATION BETWEEN BOYFRIEND AND GIRLFRIEND ON A DATE NIGHT by LauraSioson with 17,682 reads. Often, a character in a script is required to speak on the telephone. These conversations are great for practicing numbers, time phrases, and dates, all of which can be challenging for ESL students since they involve the use of numbers. Spread the humour Funny Phone Jokes Funny Phone Jokes and Amusing Telephone Calls When your in the bath and the phone rings, it's invariably the wrong number. Sample Script for a Telemarketing Call. I don't want to be put in "voice mail jail" and being warned that the phone calls are taken in the order they are received and if I hang up and call back I may be waiting until doomsday to get to someone. If you like this post, please, don't forget to subscribe below! Thank you! CALL CENTER MOCK CALLS SCRIPT SAMPLE - CUSTOMER SERVICE Situation: A customer is calling about her account balance. The mastermind behind the script needs the phone conversation to fit the context of the situation without being lame or dragging out the scene (AKA the moment of the feature where people decide to take their bathroom. Would you hang on a minute. "Telephone Conversation," by Wole Soyinka is about racism; more specifically, it is about the way people -- both white and black -- fail to communicate clearly about matters of race. Federal and state laws differ as to the legality of recording phone calls and conversations. Below the directions, there are two items – (a) and (b). When a customer calls a business for the first time, you have a great opportunity to make a lasting first impression. This script is available in MarketSharp as an "on-screen" script so you can enter lead data from within the script. In the beginning, this can be the most challenging aspect of your search strategy. Morine speaking. Review these expressions and read the sample conversation. Conversations neither uploads contacts from your address book to your server nor fills your address book with unnecessary contacts from your online roster. Anyone can answer a business phone call and speak to a client, but not everyone can answer it and address a client's complaint effectively, and leave that client satisfied. Planning ahead will help this, but so does eliminating distractions, standing or sitting up straight to project confidence, and smiling while you talk. Often when we make phone calls, it is to set up an appointment or reschedule an appointment we have already made. I have a call right now and I need. You will hear only Person B through the audio file. I am calling to speak with him about his recent stay with us. Lead generation is an entirely different “head space” from personal prospecting. Business Phone Call - Interactive Practice Click on Listen All and follow along. By phone, if you don’t know your boss’s number/extension:. Let me gather some information and see if we can help. What are you doing?" Person B: "Hi Mary. Listening Exercise: Telephone Call to a Business This is a typical business telephone conversation. Confused by how to write a phone conversation in a script? In this post, we're going to take a look at the three main methods you can use to format a screenplay conversation. Calling a Friend. First of all, it will let you keep your conversation organized, so you can hit all the key points of the call. You know how critical it is to follow up your initial contacts or mailings with a personal phone call, but somehow your list of calls to make always seems to get longer instead of shorter. Learning to make a appointment with a Doctor over the telephone about being sick. If you want to. All the spec script writer needs to worry about is communicating a truly cinematic experience to that script reader so they can determine if it is engaging and appealing enough to pass it up the chain of command. Use this sample business telephone script to help ensure all calls are answered the way you want! Employees who answer the phone should be trained. Use the following discharge call outline to ensure that all patients are provided with. Practice the Conversations. Betty Ong was Stewardess #3 on Flight 11, and phoned the American Airlines reservations desk to report the hijacking. A conversation between 2 friends. Get it wrong and the call can sound stilted. Therefore, call center agents are trained to speak in a professional and witty manner that develops a level of comfort while they talk over telephone. GO: o: Is your phone out of order?. com account. Nobody likes talking to robots, and if you sound robotic on the phone your contacts are less likely to be willing to have a conversation. When you provide a call log to all of your employees, particularly in businesses which involve a lot of phone conversations, you will be able to see exactly how your employees are performing. But that's the biggest problem with scripts. It’s hard to find the right words to engage your leads, so we created these phone scripts to help you keep the conversation moving. Take the time to read it out loud until you’re comfortable with it. Student pair activities as well as individual activities are included depending. Note: This script is designed to track all lead generators and reinforce the ASA Points that make 2 Days Bath the best choice to do business with. This lesson plan will help English language learners become more comfortable with making and receiving phone calls. This is a phone sex operator’s invitation to callers, it needs to be good. By Geoffrey James Contributing editor, Inc. Do not take a nod or shake of the head as an answer—the operator has to hear a voice. If you are one of them, this is the right article to read and learn some real stuff besides the simple opening “喂wèi/ wéi”. hiddenjobmarketsecrets. Connor James Blake says a good sales script accomplishes six goals. au or call 1300 799 511. One of the first marketing strategies I discuss when working with a new financial advisor client is to have them become accustomed to asking for referrals, but doing so in a different manner at each opportunity. I was cleaning up. Thanks for calling. Phone Script for Adult Admissions Advisors Effective December 1, 2007 Outbound Call "Hello this is _____ (your name) from Heald College Admissions, I understand that you have requested information about our programs. Natalie: Bye. If you're not sure where to start, check out our super cut-and-paste follow-up email templates here. Cold-Calling Script: Make a Call That Works Here's a classic, and classically effective, cold-calling script--along with some essential advice for making it work. A new conversation will begin, to which you can add one or more participants. Don’t spend your precious time trying to reach people who don’t need what you’re selling. One of the first marketing strategies I discuss when working with a new financial advisor client is to have them become accustomed to asking for referrals, but doing so in a different manner at each opportunity. A non-native speaker might quickly start stuttering and lose himself in intricate explanations and paraphrases during the conversation. The following script is designed to use with new and old patients alike. He works for Cyclops Aircraft and he’s calling to talk to someone named George Kline. Right now, it’s not possible to record outgoing calls with the recording feature. If Google Play is not available for you, Remote Phone Call LK will be an option. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are a few examples:. Networking Scripts www. Call scripting is used in around half of all contact centres. Please listen to the following options. On Thursday, jurors heard a recorded conversation between Joaquín Guzmán Loera, the Mexican drug lord known. The BOC Call Rec. While electronic conversations are convenient, some topics and situations require a phone call or an in-person chat. Again, if you’re on a phone call, be mindful of how you’re coming across. This new patient call illustrates the vital importance of a telephone script. Sample Phone Conversations These telephone conversations took place between the Personnel Officer of a firm looking for Junior Clerk, and several applicants. TapeACall call recording is available for both Android and iPhones, and allows users to easily grab their own and their guests audio. We can capture call recordings and audio data from Unified Communications, Telecommunication, IP, Telephony / Fixed line. If 5 people answer, the call has to be dropped to some people, this is what you are. Operator: Good morning. Smith, a patient with congestive heart failure. Swan, Interview Guide; Mary Rudder and Dale P. Anyhow, I've received some e-mails, requesting me to write more Call Center Mock Calls Scripts Sample, so, this post is actually the Part 2. They will be able to pick up the call as they would a regular phone call. Call center experts have discovered some of the words and phrases that are specially used in a particular situation. CALL CENTER MOCK CALLS SCRIPT SAMPLE - CUSTOMER SERVICE Situation: A customer is calling about her account balance. customer service call center scripts sample conversation. ” Analyze conversations as they happen and. The following is a three-step introduction you can use for any outgoing call: 1. If you want I can talk you through each one over the phone, or you can take a look at them at your own pace. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources. I think you and I can agree on something: speaking English on the telephone at work is not easy! But today we are going to fix that. ROB You don't call. Here are two essential reasons why this particular objective is so crucial: 1. Introduction - Who are you?. How To Write A Phone Conversation In A Screenplay#2: Voice Over (V. As Al Davidson of Manage Your Leads advises, there are several reasons why devising a sales call script can help you to be more effective in your efforts. Script 2 - Unsuccessful Hotel Room Reservation Conversation in English Background : The reservation official of Hotel PQR is talking over telephone to a guest who wants to book a room. Sample Script for a Telemarketing Call. Why are follow up calls and emails important in sales? According to a study by Marketing Donut, 80 percent of sales take 5 follow-up phone calls after the initial meeting to close. As I started to make phone call after phone call and received numerous voicemails, I finally decided that I would ask the receptionist to put me on hold when I encountered a CEO that was currently on the phone instead of leaving a voicemail. For staff, the requirements are set out in Part 3 of the Information Commissioner's Employment Practices Code:. It’s what you do when the phone rings. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources. Welcome to The Grand Woodward Hotel. VoIP Resources Small Business Tips Business Communications. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. Whether you’re recording a phone call, an in-person conversation or trying to record the conversations of others, it all comes down to. The Secretary will please read the minutes of the previous meeting. One of the purposes of call center scripts is to streamline a conversation. Making business phone calls can feel a little nerve-wracking, especially given how much communication now happens digitally. Qualify the person(a link is coming). " Remember, it’s not going to sound natural on your first try… and it won’t sound natural to your leads. Knowing polite phone Spanish can be very helpful to businesses or for personal relationships. Your phone answering skills can kill your entire sales funnel. How to trigger a phone call when clicking a link in a web page on mobile phone. TBH Network Solutions. These rules pertain to telephone conversations. Customer service role playing is a critical component of an effective customer service training program. And ruining Regina George's life definitely didn't make me any happier. I amuse myself by writing short role play conversations that can be used when teaching English as a second or foreign language. Typing is heard. It may also help to read out the phrases below and practice making phone calls with a friend first. "Politics be damned. Writing a Sales Script for Cold Calling Writing a sales script for cold calling may seem like a challenging task. Click the audio link to hear a native speaker pronounce each word while you read. Making cold calls by phone can be intimidating, but it's a good source for picking up new listings. The best script for your company is the one your call. Introduce yourself and be clear about where you are calling from. Register Here and help by adding your inputs to this topic/query page. Having phone scripts in place can make all of the difference in the effectiveness of your lead calls. Hello, where are you calling from ? Your town, street, house number or any other distinctive features around you ? What is the nature of your emergency ? Where is it happening. " While that all probably makes sense, especially if you know you'd be great at a particular gig, that decision is not going to happen in a first call with a recruiter. Writing a killer cold call script takes some time. Your publishing team is among the most inspiring people I have come across in my job search. My cock buried deep inside you. “I’m not at all comfortable with the DA being supplied with confidential, privileged phone calls with my client,” he said. Thank you, fellow Citizens. These scripts can be as thorough as detailing every word that should be spoken by the representative in any given situation, or be something as simple as a basic outline that representatives can follow to ensure that they’re never left hunting for the correct words to say. In the United States, for example, Federal call recording laws require that at least one party taking part in the call be notified of the recording (18 U. Therefore, in order to make an effective phone call, you must prepare ahead. You don’t need to follow the scripts verbatim, nor do you need to have responses memorized for every situation. Practice the Conversations. “Do you think it would be okay if I contacted them?” Again if they didn’t buy “If I could get with the sales manager (or other person that can assist you in furthering your sale), what is the one thing that kept you from buying?” Then go to email and the either way. Get it right and nobody would know that their call is being guided. Welcome to Company-Name, Company-Description. Planning ahead will help this, but so does eliminating distractions, standing or sitting up straight to project confidence, and smiling while you talk. So, to help prepare you for those important network-expanding opportunities here are my 5-steps for successful cold calling. Click on the right for streaming video. Just talk to them and have a conversation with them. Abstract Scripts Beginners' Scripts ESL Dialog Scripts Grammar Dialogs Kids' Zone Dialog Topics Look & Read Reading Ideas Role Play Ideas - Links Speaking Ideas Writing Ideas Writing: Essay Endings ESL Articles for Teachers Links to Useful Esl Websites Movie Watching Worksheet Ready Lessons Menu. (Read minutes) Pres. All the spec script writer needs to worry about is communicating a truly cinematic experience to that script reader so they can determine if it is engaging and appealing enough to pass it up the chain of command. Focus on getting quality leads from this process and you’ll have a much better time with it. If you're not sure where to start, check out our super cut-and-paste follow-up email templates here. Have your sales managers follow these Five Rules for Effective Sales Role Play and you will start to see your sales team having better conversations, with better prospects, selling larger opportunities at higher margins and creating stronger top line growth for your company – and isn’t that what you want from your sales department? Need help?. - Clicktools updates the relevant information. This month’s communication and language strategy goes beyond requesting into conversation. We do these with the intention of coming as close as possible to a real world dialogue, not a studied, structured script. Real English Conversations it is not only about the podcast conversation lessons and the transcripts… but it’s about the larger platform, about being part of a cool community of people, the members where you learn and practice English in a lot of different ways. On the phone at the office-English - Learn English A- Asking for name and number. com: Audio Courses - look down the page for Telephone Conversations, a section of short audio exercises/examples. For most people, the first phone call is the hardest to make and it gets MUCH easier from there. Receptionist: Thanks for calling Quality Inn. Find out how he or she feels when people ring up and what he or she might need to feel more confident in those situations. Sample Friendly Reminder Call Scripts Payment Reminder Call (Level I - Friendly): Hello, I am calling from [Your Company]. There will be increased contextualization and guidance for the simulated conversation. The first objective in B2B lead generation is to create an effective conversation flow through properly written telemarketing scripts, call scripts, sales scripts or scrip to generate an appointment with a qualified prospect. This is (name) speaking. ROB You don't call. When you’re prospecting offline or online your only goal is to get a phone number so you can have an effective conversation at the appropriate time later on. ' As you encounter common cold call objections, you can draft your favorite responses and include them at the bottom of the script. Most of your volunteers will be first timers, without any experience talking to a stranger on the phone, let alone convincing voters answer their questions. Real English Conversations it is not only about the podcast conversation lessons and the transcripts… but it’s about the larger platform, about being part of a cool community of people, the members where you learn and practice English in a lot of different ways. Financial Advisor Referral Scripts Galore. But the data protection implications of call recording are perhaps more interesting. Phone calls follow a general format—introductions, content, conclusion—but texts have no real structure. Practice will help a lot. Moms never stop being moms. An example of what a conversation is like using a CapTel phone. This video is good practice for esl students wanting to learn and improve their English conversation skills. Customized Call Scripts for Medical Providers. Thank you notes are always a good idea. Where Is the Alexa Conversation Icon in the Alexa App? It’s a very good question! If you own any of the Echo units that support calling you might well be asking that very question. even conversation recording on incoming calls. but she's out to. grammar, listening, reading, songs safe search for kids. Research; A lot of people see a brand, need to sell something and just pick up the phone with a generic ‘pitch’. YOU: Hello, may I speak to Emily Brown? This is John Smith from Anytime Collect. Real estate scripts for cold calling are pre-planned phone conversations that help establish a connection with a possible buyer or seller. Learn basic Japanese conversation and phrases which are used in everyday situations. Now you can start making those calls!. Please listen to the following options. IP Captioned Telephone Service may use a live operator. Do the same for Person B. Agent: Sorry for the inconvenience madam. 3 Tips to Consider Before Making a Negative Phone Call To a Parent. Let's face it: No one likes making collection calls. The referral is much easier to get if they first trust you and your professionalism. But since she actually takes time to talk to you on the phone means she does like you a little. " All"Rights"Reserved" CALLING(PLAN(There(is. Be respectful. <> <> I will be collecting information about you during this phone call. ) Because we want to send an instant message, we need to start a conversation in our running. Take a deep breath, don’t come off as needy, and just go with the flow. Make the case during your donation request. If you give me your name and number, I'll ask her to call you as soon as possible. Just like in other languages, there are some simple expressions you can learn to answer the phone in Spanish or take a simple message for a friend or relative. use this conversation to determine if further recommendations, teaching, or. Appendix F portrays a fictionalized followup phone call, in which Brian, a nurse at the hospital, speaks with Mrs. Recruiting trainer Terry Petra presents seven (7) scripts that recruiters can use to cold call companies for the purpose of securing job orders to work. Improve your listening comprehension and increase Russian vocabulary by listening to conversations spoken by native Russian speakers. “I need to really impress this person over the phone so she’ll offer me a million dollars per year to come work for her. Can I help you? - Good morning, this is Ms White from AXA Company. Days or even weeks go by before you place important calls, and there always seems to be something more important to do. Hello [Contact’s Name], this is [Your Name] from DCR Workforce, have I caught you in the middle of anything? Elevator Pitch We like to start out a phone call script to include some sort of elevator pitch. King, "Interviewing and the ADA: How Do You Get Beyond Strengths and Weaknesses," Americans with Disabilities Act Forum on the Progress of Implementation, Washington, D. Here are some typical phrases and expressions to use when when a guest makes a booking to stay at your hotel. From these conversations, we can learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call. There are a few important items I like to have at hand when I make parent phone call. Calling a Friend. Sip endpoints can call each other and can make call to out side. The Only Customer Service Script You Will Ever Need I have had a few run-ins with some customer service departments in the last month that drove me a bit crazy (and one that went QUITE well). Your log doesn't have to be anything fancy—writing it on a notepad or spare piece of paper is fine, or keeping a log using your computer or phone works too. And please note this is Spanish of northern México, as we would use it in ordinary conversation. While taking down the table reservation details always Keep a smile in your voice when you speak on the telephone. If some questions rose up during your talk, write the answers to those in your mail. I've seen it done in so many different ways now, that I have no idea if there is a more uniform way of doing it, or a preferred way. Listen very carefully to what the other person says. The modem manufacturer's guide and information from your ISP and other target hosts contain chat requirements for the modem and your target peers. Best Practice Message Scripts - Phone Appointment Reminder Messages Standard Message: Hello, this is [Location Name Merge] calling to confirm an appointment for [Patient First Name Merge] on [Day/Date Merge] at [Time Merge] [Doctor Name Merge] [Optional Notes] [Procedure Merge]. The proper way to ask would be, “May I tell him who is calling?” Announce the caller by name to the person to whom you are transferring the call before completing the transfer. - - I am afraid, he is not in at the moment. How to trigger a phone call when clicking a link in a web page on mobile phone. - Oh, crap. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources. With proper Spanish phone etiquette, your phone calls can be done cordially and you will leave a good impression. Here are a few sets of Telephone Conversations. If you had mentees contacting you in the past, how would you suggest making the conversation more interesting, getting to know them personally and even establishing a friendship. A phone interview is still an interview for a job. CBS News has learned that shortly before the 2016 election, attorney Michael Cohen secretly recorded a conversation he had with his client, Donald Trump. Morine speaking. Research; A lot of people see a brand, need to sell something and just pick up the phone with a generic ‘pitch’. A sales call script can be your best friend or your worst enemy.